Effective Date: May 7, 2026
Company Name: Caron Heating & Cooling, Inc.
Website: www.caronheatcool.com
Phone: 978-452-2766
Text: 978-216-0555
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Information We Collect
We collect information from you when you interact with our website, request services, or communicate with us.
Personal Information
- Name
- Phone number
- Email address
- Home or service address
Service Information
- Details about your HVAC system
- Service history and appointment requests
Automatically Collected Information
- IP address
- Browser type
- Pages visited on our website
- Cookies and tracking technologies
To stop receiving messages, reply STOP, CANCEL, or UNSUBSCRIBE.
Messaging Terms & Conditions
You agree to receive informational messages (appointment reminders, account notifications, etc.) from Caron Heating & Cooling. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us. You can opt out at any time by replying STOP.
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How We Use Your Information
We use your information to:
- Schedule and manage service appointments
- Communicate with you about your requests
- Provide customer support
- Send appointment reminders and updates
- Improve our website and services
- Send marketing communications (if you opt in)
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AI and Call Handling
We may use automated systems, including AI-powered tools, to assist with answering phone calls, scheduling, and responding to basic customer inquiries.
- These systems may collect and process information you provide
- You may request to speak with a live representative at any time
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Sharing Your Information
We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes
We may share your information with:
- Service providers (e.g., scheduling software, CRM systems)
- Payment processors
- Marketing platforms (for communications you opt into)
- Legal authorities if required by law
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Cookies and Tracking
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Support marketing efforts
You can disable cookies through your browser settings.
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Data Security
We take reasonable measures to protect your information, including:
- Secure systems and software
- Restricted access to personal data
- Industry-standard safeguards
However, no method of transmission over the internet is 100% secure.
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Your Rights and Choices
You have the right to:
- Request access to your personal information
- Request corrections or updates
- Opt out of marketing communications
- Request deletion of your data (where applicable)
To make a request, contact us using the information below.
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Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
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Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.
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Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
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Contact Us
If you have any questions about this Privacy Policy, please contact us:
Company Name: Caron Heating & Cooling, Inc.
Address: 510 Lowell St, Methuen, MA 01844
Service Area: Merrimack Valley & Surrounding Communities, Massachusetts/South New Hampshire
Phone: 978-452-2766
Text: 978-216-0555
Website: www.caronheatcool.com
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Consent
By using our website or services, you consent to this Privacy Policy.